TERMS AND CONDITIONS

Delivery Charges - Standard delivery Charge is £3.98. We do deliver outside the UK Mainland and to some International destinations. Please call us on 01245 244289 or email us at info@babyknees.co.uk for a quote. Where delivery of furniture is provided by Baby Knees Limited in the UK, delivery means through the main threshold of the premises and includes placement and assembly of furniture in a room of your choice, unless otherwise stated in the product description.

Returns Policy - Damages and faults are to be reported at the time of delivery and we will be more than happy to offer you an exchange or the missing item at no charge. All items being returned must be in original, unused condition with all tags attached within 28 days. If non furniture goods are returned due to unsuitability then once they are physically back in our warehouse and have been checked to ensure they have been returned complete, in perfect condition, unused and with the original packaging then you will be refunded by cheque less the delivery charge on the consignment. If we have to return to an address to collect an item once it has been accepted then we will also charge a collection fee that is equivalent to the delivery charge made at the time of order. Please take extra care as we cannot accept clothing for a refund or exchange if they have been damaged in the wash or furniture that has been damaged when cleaning. For all returns, except where the item is faulty, you will be required to pay for the return of the products to us. Please email details of the return to info@babyknees.co.uk or telephone us on 01245 244389 and will provide you with details of the warehouse where it needs to be returned to. We do stress that when returning items it is strongly recommended that you obtain proof of collection or posting. We cannot accept responsibility for parcels or furniture lost in transit and can only refund once the goods are received back in our warehouse and have been inspected.

Furniture Delivery - Please ensure that you have read all the information on our product pages for furniture goods and ensure that the furniture you are purchasing will fit in the size of your room. If we are asked to take goods back due to them not fitting into the final position that you purchased them for then we are unable to give a refund. Where delivery of furniture is provided by Baby Knees Limited, delivery means to the main threshold of the premises and does include placement and assembly of furniture in a room of your choice. Any damages, shortages or faults must be notified to the delivery team at the time you receive the goods. We ask that you unpack and carefully check your furniture to ensure you are completely satisfied with its quality and condition. Please do not hesitate to call us on 01245 244389 if you have any issues during the delivery process. Delivery Times - Delivery times reflected in our product descriptions are based on estimates from our suppliers. While it is usual for most products to be delivered within the quoted time frames, Baby Knees reserves the right to amend product information and delivery schedules due to supplier delays, changing conditions and product discontinuations. In the event of a delivery delay, Baby Knees will notify you promptly, and cannot be held responsible for delivery delays beyond estimated delivery times.

Privacy and Data Protection - Baby Knees Limited is committed to protecting your privacy and always acts in full compliance with the current UK Data Protection Act. How Is My Information Used? - Your information is only used to fill your order. We DO NOT store credit card details nor do we share customer details with any 3rd parties. Viruses - It is your responsibility to check all materials for possible viruses before downloading from this website for any purpose. Conformity Of Goods - We take every care to ensure that the description and specification of our products are correct at the time of publish. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Our products may vary slightly from one piece to another. Every effort is made to ensure consistency of colour and texture but no guarantee can be given. It is certainly best to order all furniture complete sets together rather than trying to add pieces to an existing set at a later date. Complaints - We take customer service extremely seriously and we want to hear from you if you feel in any way unsatisfied. Please direct any comments or complaints by email to info@babyknees.co.uk or write to us at: Customer Services Baby Knees Limited 34-35 Orchard Street Chelmsford Essex CM2 0HD

© Baby Knees Ltd 2016. All rights reserved

© Baby Knees Ltd 2016, All rights reserved

© Baby Knees Ltd 2016. All rights reserved